FAQ
You will find our full Return Policy here.
No, Because Store pick up facility is still not implemented officially yet.
Our dedicated vehicles are equipped to handle all types of products ranging from dry, fresh and frozen. We will do our best to bag your products in the most suitable manner. The products will be delivered straight to your doorstep.
During the checkout process, you will find the stores and addresses available for pickup.
Hawally Store 8 AM to 12 AM
Sulaibiya Store 6:30 AM to 12 AM
Fahaheel Store 8 AM to 12 AM
Shuwaikh Store 6:30 AM to 12 AM
We Deliver From 12 PM to 10 PM 7 days a week.
No. Delivery is free.
All information will be held confidential and will not be shared. It is your choice to share through your Facebook or other social media platforms.
Yes. Go to My Account and change any information as needed.
We accept K-net or Credit card ONLINE and Cash On delivery.
Once you have selected your items, go to the Checkout page and complete the process.
• Yes. You will receive an Order Confirmation via email. • For Non Availability our representative will contact you for options
Yes, By contacting our Representatives changes can be made but prior to 3 Hours before the delivery.
Yes. KWD 10.000 only.
We will try to contact you by phone, but if we are unsuccessful in reaching you or you will not be able to attend the delivery in a reasonable time (15 Minutes), we will kindly re-schedule the delivery with you.
Yes. A new invoice will be sent via email.
We will do our best to bag your products in the most suitable manner. Dairy with dairy, fresh fruits and vegetables together, etc.
Items visible on the website are in-stock at the start of that working day. If for any reason the product becomes out of stock before your delivery, we will follow your substitution requirements and notify you. The substitution requirements can be selected at the time of checkout or by viewing your cart. We will refund you the difference or inform you of an additional amount before delivering the goods.
Kindly inform us immediately by calling 22271303. A refund will be given if you already paid online. If you have made the purchase online with a credit card, payment will be reversed in 2 working days. If you made your transaction through KNET online, refund time will be dependent on your bank.
Yes. Go to View Order History.
Yes. Go to Order History and select your order delivery date. Edit your order as needed. (Note: Any editing will result with the delivery time to be changed to a minimum of 3 hours from the time of edit.
Kindly contact your bank for details.
Yes. Go to My Account and change information as needed.
Yes. During the checkout process, you may select from an existing address or list a different delivery address.
The price of the items will be fixed on the day you placed the order.
Yes, we can deliver to your business for your personal use. If the order is for your business, this is done through our Distribution Centre (a separate entity). Kindly call us at 2227 1100 during our office working hours of 8am to 5pm, Sunday through Thursday for detailed processes.
No, but someone has to be present to sign the delivery invoice. If you choose payment at time of delivery, the payment must be given to the driver. If you have ordered cigarettes in your cart, the receiving person should be 21 and older.
Any quantity for personal consumption will be accommodated. However min/max quantity for items on promotional will apply.
No. Each Transaction is designated for a single delivery location only
In pre-packed sizes or by piece, depending on the product
Yes. All delivery invoices will be presented two copies. One to sign that delivery was made which we will file and the other is for you records.