1. ONCOST Membership Program (MEMBERSHIP PROGRAM) is the property of ONCOST.
  2. The Membership Program is governed by the laws of the State of Kuwait.
  3. In order to be eligible to enroll and participate in the Membership Program and obtain its benefits, you MUST be 18 years old or older at the time of registration.
  4. Customers to be enrolled to ONCOST’s Membership Program will be referred to as Members.
  5. Members accept to provide personal and / or company information needed for registration to the Membership Program. Members accept that they have to keep their personal information updated in order to receive their program benefits.
  6. Members accept that ONCOST has the right to use personal and/or company information that is provided for data management and analytic needs, and also share the information with 3rd parties in order to develop affiliated offerings and use for marketing communication.
  7. The Membership Program is valid for 12 months and is automatically renewed at the end of the 12 months.
  8. The main benefit of the Membership Program is an annual cashback to each member, which is calculated based on the customer’s purchases during the year. A variable membership fee will be deducted from the gross cashback amount based on the volume of purchases made throughout the year.
  9. The current cash back benefit and membership fee structure is as follows:

    Yearly Lower Limit (KD)Yearly Upper Limit (KD)Cash-Back %Membership Fee (KD)
    0.000 999.999 1.00% 0.000
    1,000.000 1,399.999 1.50% 2.500
    1,400.000 1,719.999 1.75% 5.000
    1,720.000 2,159.999 2.00% 8.000
    2,160.000 2,699.999 2.50% 12.000
    2,700.000 3,379.999 2.75% 18.000
    3,380.000 4,259.999 3.00% 25.000
    4,260.000 5,359.999 3.50% 30.000
    5,360.000 6,800.000 4.00% 40.000
  10. The benefits of the Membership Program are exclusive to Members. Without becoming a Member, it is not possible to obtain the benefits of the Membership Program.
  11. It is under the sole authority of ONCOST to make any changes to the Membership Program, including the annual purchasing limits, cash back benefit percentages, membership fees, and any other parameters to define the Membership Program.
  12. In case of any amendments to the Membership Program, ONCOST will announce the changes to the members no later than 60 days prior to the effective date of the changes.
  13. Membership is subject to any and all rules adopted by Oncost including our practices, and they may be amended from time to time without notice.
  14. The Member agrees that ONCOST will utilize his/her purchasing data as a source to calculate his/her cashback rewards and membership fees. If there is a discrepancy between our calculation and the Member’s own calculation, our calculation will determine the cashback reward and membership fees, unless the Member can prove otherwise to our satisfaction.
  15. All Members must provide at least one of the following information in order to register any purchase to the member’s account:

    • Oncost Membership card;
    • Membership ID Number;
    • Telephone number that is associated with the membership account;
    • Civil ID number that is associated with the membership account.
  16. Periodic promotion items, as advertised on ONCOST flyers, will not be counted in the cashback calculation during the promotion period.
  17. Purchases of Cigarettes and Meat Bones will not be counted in the cashback calculation.
  18. Any returned item’s value will be deducted from the cashback calculation.
  19. The membership annual cashback is calculated based on the Member’s annual purchases at ONCOST stores (online included).
  20. The maximum annual purchases made by a single member that is applicable for a cashback is KD 6,800.
  21. The cashback amount is calculated for each Member 12 months after the enrollment date in the Membership Program.
  22. The calculated cashback amount, after deducting the associated membership fee as listed in Article 10, is allocated to the Member’s account and ready for redemption on ONCOST’s systems 12 months after the enrollment date.
  23. A member can redeem his/her cashback reward at all ONCOST stores (including online).
  24. The cashback reward, which is allocated to the Member’s account on ONCOST’s systems, must be redeemed by the Member within 1 year of the amount being credited to the account. Any unredeemed amount will be deleted from the system after 12 months without any prior notice.
  25. A member can redeem his/her cashback reward in one transaction or in multiple transactions.
  26. A member is entitled to request his/her cashback amount to be distributed in the form of cash. To do so, the Member must submit a written and signed request to ONCOST’s finance department, which is located in the Company’s head office. Upon acceptance of the written and signed request, a cheque will be made out in the member’s name no later than 90 days from the acceptance of the request.
  27. ONCOST reserves the right to terminate any Member’s account that has been inactive for more than 24 months.
  28. ONCOST reserves the right to terminate any Member’s account at any time if it is deemed that the member has violated any of the terms and conditions of the Membership Program.
  29. In case of termination of a membership account due to a violation of the terms & conditions, ONCOST reserves the right to not distribute the cashback amount that the Member has accrued during his membership period.
  30. A Member has the right to terminate his/her membership account by visiting the customer service desk at any of the ONCOST’s branches. The person whose membership account is in his/her name is the only person that has the right to cancel the Membership account.
  31. If the Member decides to cancel his/her Membership Account, any cashback reward that the Member has earned will be automatically forfeited.
  32. A Member can find out how much he/she has spent during the Membership period on their last receipt from ONCOST, at the customer service desk of any ONCOST store, or on ONCOST’s website.
  33. If the Membership card is lost, stolen or damaged, a Member may visit any customer service desk at any ONCOST store to arrange a replacement card. A replacement fee of KD2.500 will be applied.

‘Oncost Blueberry Membership Program’ is a property of Oncost governed by the laws of the State of Kuwait and hereafter shall be referred as Membership Program.

Members hereafter refers to all the members registered under Oncost Blueberry Membership program. 

Membership:

  • Membership is available to all qualifying individuals 18 years of age and over.
  • Oncost reserves the right to refuse membership to any applicant and membership may be terminated at Oncost’s discretion and without cause.
  • Membership is subject to any and all rules adopted by Oncost including our practices, and they may be amended from time to time without notice.
  • Members if residents of Kuwait are required to present their Valid Kuwait Civil ID and Passport in case of non-residents before signing up for membership.
  • All the members are required to provide their Mobile number, email id during the registration process.
  • Oncost reserves the right to cancel a customer’s membership from any other Membership programs offered by Oncost at the time of enrollment.
  • For a member joining any other membership programs offered by Oncost, the membership validity expires and cashback for the purchases done so far shall be made available on the following day for redemption. Any cashback amount already available in the account shall expire as per the given 12 months of validity.

Membership Cards and Fees

  • Members must pay a fee of KD 5 for every 12-month period from the date of enrollment. No gift vouchers, cheques, coupons, vouchers will be accepted towards Membership Fee payment.
  • Membership card is valid at all Oncost Stores, app, website www.oncost.com operating in Kuwait.
  • Members must show their Membership card to avail all the benefits associated with this membership Program. Bar codes, photos or other copies are not acceptable.
  • A member can request a replacement card by paying a fee of KD 3.
  • No transfer or refund of membership fee shall be paid on discontinuation of membership.
  • A refund will be initiated with a charge of 1KD towards service fee in case a membership is cancelled unutilzed.
  • Members will not receive new membership card each year if they opt for the same membership program.

Benefits:

Member from the start date of validity till expiry is entitled to receive the benefits mentioned here. These benefits are non-transferrable.

  • A discount of 5% on Light Household Products, 3% on Oncost Owned Brands, 2.5% on Fresh Fruits & Vegetables, 1.5% upfront shall be applied on purchases.
  • Members will get exclusive access to Preview all our offers, promotions, deals & can buy them one day before the start date (in case of special promotions during the year)
  • Members with a minimum purchase of KD10 per invoice are entitled to a digital coupon to participate in a monthly lucky draw for a cash prize of KD10,000 during draw month.
  • A free renewal into Oncost Raspberry Membership Program will be awarded to Members when they score 1,500 points or more from their purchases during the 12-month period. For every 1kd purchase 1 point shall be credited to the member’s account.

General Terms of Use & Benefits:

  • All the benefits associated with the memberships are exclusive to its owner and cannot be shared with anyone.
  • Upfront includes all the categories not mentioned in the discount benefits.
  •  Promotional products highlighted on flyers, Tobacco & allied products, Mobile Recharge & Other Utility Payment Recharges will not be considered as purchases while calculating any benefit associated with Membership.
  • The members are entitled to digital coupons in multiples of KD10 per invoice value. The Monthly lucky draw shall be digital and organized by Oncost in association with Ministry of Chamber of Commerce.
  • Purchases from any two validity periods shall not considered to claim any benefits.
  • Oncost reserves the right to terminate a customer’s membership in case he/she is found violating any of the terms and conditions.
  • Any disputes or disagreement with the benefits are to be reported within 30 days of the transaction date. Oncost shall not be responsible for any dispute or disagreement after 30 days of the transaction date.
  • Acceptance of return or exchange of products purchased will be as per Oncost Standard Returns policy. In case of returns, points credited shall be deducted.
  • No refund of membership fee shall be paid on cancellation or discontinuation of any membership.
  • Oncost shall have the rights to utilize customers details for its advertisement, publicity, and other marketing activities. 
  • Oncost reserves the rights to update the terms and conditions without any prior notice.

Renewing Membership

  • The memberships can be renewed 7 days in advance while the validity and benefits shall begin after the expiry date.
  • If membership is not renewed, all entitled benefits shall become void and the membership shall be terminated, and that member’s Membership shall continue under Oncost Family Membership Program.




‘Oncost Raspberry Membership Program’ is a property of Oncost governed by the laws of the State of Kuwait and hereafter shall be referred as Membership Program.

Members hereafter refers to all the members registered under Oncost Raspberry Membership program. 

Membership:

  • Membership is available to all qualifying individuals 18 years of age and over.
  • Oncost reserves the right to refuse membership to any applicant and membership may be terminated at Oncost’s discretion and without cause.
  • Membership is subject to any and all rules adopted by Oncost including our practices, and they may be amended from time to time without notice.
  • Members if residents of Kuwait are required to present their Valid Kuwait Civil ID and Passport in case of non-residents before signing up for membership.
  • All the members are required to provide their Mobile number, email id during the registration process.
  • Oncost reserves the right to cancel a customer’s membership from any other Membership programs offered by Oncost at the time of enrollment.
  • For a member joining any other membership programs offered by Oncost, the membership validity expires and cashback for the purchases done so far shall be made available on the following day for redemption. Any cashback amount already available in the account shall expire as per the given 12 months of validity.

Membership Cards and Fees

  • Members must pay a fee of KD 25 for every 12-month period from the date of enrollment. No gift vouchers, cheques, coupons, vouchers will be accepted towards Membership Fee payment.
  • Membership card is valid at all Oncost Stores, app, website www.oncost.com operating in Kuwait.
  • Members must show their Membership card to avail all the benefits associated with this membership Program. Bar codes, photos or other copies are not acceptable.
  • A member can request a replacement card by paying a fee of KD 3.
  • No transfer or refund of membership fee shall be paid on discontinuation of membership.
  • A refund will be initiated with a charge of 2KD towards service fee in case a membership is cancelled unutilzed.
  • Members will not receive new membership card each year if they opt for the same membership program.

Benefits:

Member from the start date of validity till expiry is entitled to receive the benefits mentioned here. These benefits are non-transferrable.

  • A discount of 5% on Light Household Products, 8% on Oncost Owned Brands, 3.5% on Fresh Fruits & Vegetables, 3% upfront shall be applied on purchases.
  • Members will get exclusive access to Preview all our offers, promotions, deals & can buy them one day before the start date (in case of special promotions during the year)
  • A voucher of KD 5 shall be given to the members on one special day during the validity period. Members can choose their special day at the time of joining and can change only at the time of renewal.
  • One Free delivery every calendar month during the validity period shall be provided when a member orders from our app or website(www.oncost.com) operating in Kuwait.
  • Members with a minimum purchase of KD10 per invoice are entitled to a digital coupon to participate in a monthly lucky draw for a cash prize of KD10,000 during draw month.
  • A free renewal into Oncost Blackberry Membership Program will be awarded to Members when they score 4,500 points or more from their purchases during the 12-month period. For every 1kd purchase 1 point shall be credited to the member’s account.

General Terms of Use & Benefits:

  • All the benefits associated with the memberships are exclusive to its owner and cannot be shared with anyone.
  • Upfront includes all the categories not mentioned in the discount benefits.
  •  Promotional products highlighted on flyers, Tobacco & allied products, Mobile Recharge & Other Utility Payment Recharges will not be considered as purchases while calculating any benefit associated with Membership.
  • The members are entitled to digital coupons in multiples of KD10 per invoice value. The Monthly lucky draw shall be digital and organized by Oncost in association with Ministry of Chamber of Commerce.
  • Purchases from any two validity periods shall not considered to claim any benefits.
  • Oncost reserves the right to terminate a customer’s membership in case he/she is found violating any of the terms and conditions.
  • Any disputes or disagreement with the benefits are to be reported within 30 days of the transaction date. Oncost shall not be responsible for any dispute or disagreement after 30 days of the transaction date.
  • Acceptance of return or exchange of products purchased will be as per Oncost Standard Returns policy. In case of returns, points credited shall be deducted.
  • No refund of membership fee shall be paid on cancellation or discontinuation of any membership.
  • Oncost shall have the rights to utilize customers details for its advertisement, publicity, and other marketing activities. 
  • Oncost reserves the rights to update the terms and conditions without any prior notice.

Renewing Membership

  • The memberships can be renewed 7 days in advance while the validity and benefits shall begin after the expiry date.
  • If membership is not renewed, all entitled benefits shall become void and the membership shall be terminated, and that member’s Membership shall continue under Oncost Family Membership Program.





‘Oncost Blackberry Membership Program’ is a property of Oncost governed by the laws of the State of Kuwait and hereafter shall be referred as Membership Program.

Members hereafter refers to all the members registered under Oncost Blueberry Membership program. 

Membership:

  • Membership is available to all qualifying individuals 18 years of age and over.
  • Oncost reserves the right to refuse membership to any applicant and membership may be terminated at Oncost’s discretion and without cause.
  • Membership is subject to any and all rules adopted by Oncost including our practices, and they may be amended from time to time without notice.
  • Members if residents of Kuwait are required to present their Valid Kuwait Civil ID and Passport in case of non-residents before signing up for membership.
  • All the members are required to provide their Mobile number, email id during the registration process.
  • Oncost reserves the right to cancel a customer’s membership from any other Membership programs offered by Oncost at the time of enrollment.
  • For a member joining any other membership programs offered by Oncost, the membership validity expires and cashback for the purchases done so far shall be made available on the following day for redemption. Any cashback amount already available in the account shall expire as per the given 12 months of validity.

Membership Cards and Fees

  • Members must pay a fee of KD 50 for every 12-month period from the date of enrollment. No gift vouchers, cheques, coupons, vouchers will be accepted towards Membership Fee payment.
  • Membership card is valid at all Oncost Stores, app, website www.oncost.com operating in Kuwait.
  • Members must show their Membership card to avail all the benefits associated with this membership Program. Bar codes, photos or other copies are not acceptable.
  • A member can request a replacement card by paying a fee of KD 3.
  • No transfer or refund of membership fee shall be paid on discontinuation of membership.
  • A refund will be initiated with a charge of 2KD towards service fee in case a membership is cancelled unutilzed.
  • Members will not receive new membership card each year if they opt for the same membership program.

Benefits:

Member from the start date of validity till expiry is entitled to receive the benefits mentioned here. These benefits are non-transferrable.

  • A discount of 10% on Light Household Products, 10% on Oncost Owned Brands, 5% on Fresh Fruits & Vegetables, 6% upfront shall be applied on purchases.
  • Members will get exclusive access to Preview all our offers, promotions, deals & can buy them one day before the start date (in case of special promotions during the year)
  • Members with a minimum purchase of KD10 per invoice are entitled to a digital coupon to participate in a monthly lucky draw for a cash prize of KD10,000 during draw month.
  • A voucher of KD 10 shall be given to the members on one special day during the validity period. Members can choose their special day at the time of joining and can change only at the time of renewal.
  • A free renewal will be awarded to Members when they score 12,500 points or more from their purchases during the 12-month period. For every 1kd purchase 1 point shall be credited to the member’s account.
  • Fast Track Checkout service shall be given to the Members at all Oncost Wholesale Stores.
  • One Free delivery every calendar month during the validity period shall be provided when a member orders from our app or website(www.oncost.com) operating in Kuwait.

General Terms of Use & Benefits:

  • All the benefits associated with the memberships are exclusive to its owner and cannot be shared with anyone.
  • Upfront includes all the categories not mentioned in the discount benefits.
  •  Promotional products highlighted on flyers, Tobacco & allied products, Mobile Recharge & Other Utility Payment Recharges will not be considered as purchases while calculating any benefit associated with Membership.
  • The members are entitled to digital coupons in multiples of KD10 per invoice value. The Monthly lucky draw shall be digital and organized by Oncost in association with Ministry of Chamber of Commerce.
  • Purchases from any two validity periods shall not considered to claim any benefits.
  • Oncost reserves the right to terminate a customer’s membership in case he/she is found violating any of the terms and conditions.
  • Any disputes or disagreement with the benefits are to be reported within 30 days of the transaction date. Oncost shall not be responsible for any dispute or disagreement after 30 days of the transaction date.
  • Acceptance of return or exchange of products purchased will be as per Oncost Standard Returns policy. In case of returns, points credited shall be deducted.
  • No refund of membership fee shall be paid on cancellation or discontinuation of any membership.
  • Oncost shall have the rights to utilize customers details for its advertisement, publicity, and other marketing activities. 
  • Oncost reserves the rights to update the terms and conditions without any prior notice.

Renewing Membership

  • The memberships can be renewed 7 days in advance while the validity and benefits shall begin after the expiry date.
  • If membership is not renewed, all entitled benefits shall become void and the membership shall be terminated, and that member’s Membership shall continue under Oncost Family Membership Program.